Frequently Asked Questions
Everything you need to know about shopping with Lumya.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking number to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Lumya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my shipment?
Once your order is processed, a tracking link will be sent to your registered email address. You can also track your package directly through the 'Order History' section of your Lumya account.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.
Are the products on Lumya covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages under the 'Specifications' tab.